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codex-vitae/professionalCoreTruth/2000_resume_export/2000 [mrhavens (resume)] 02-29-2000.doc
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3613 Frankford Rd. #1035 Phone: 972.820.6855
Dallas, TX 75287-6143 Email: mrhavens@yahoo.com
Objective
Advanced Technical Support Representative
Summary of Qualifications
Over 2 years of technical support experience in the healthcare industry.
Extensive experience with Windows 9x, Windows NT, Word, Outlook and Access.
Very strong DOS background, with an even stronger command of batch file programming.
Experience with various network environments, including NT, Netware and UNIX.
Excellent written, oral and interpersonal communication skills.
Highly experienced with providing excellent customer service in a fast-paced environment.
Relevant Experience
Technical Support:
Microsoft
Resolved external database connectivity issues with e-commerce sites developed with FrontPage.
Created example source code in javascript, vbscript, ASP and VBA to address software limitations in FrontPage 98 and 2000.
Consulted with web developers on corporate web site design and Microsoft software functionally issues.
FT Mortgage
Provided lead support on all Platinum enterprise management software in the company.
Resolved CCC/Harvest broker issue that resulted in resource expenditure reimbursement from Platinum.
Discovered and resolved subnet routing problems with NT servers and workstations.
Designed and implemented a front-end application in Winbatch, which resolved design problems in Platinum project management software.
Ichthus Business Technology.
Provided advanced technical support to various health care companies, including: Columbia Valley Regional Medical Center and Whispering Palms Nursing Center.
Migrated existing accounting and management data to operate with newly implemented software.
Office of the Attorney General
Supported existing Ethernet networks and diagnosed cabling and routing problems.
Provided hardware and software support for all Netware 3.12 client systems
Price Village Medical Center
Supported existing ARCnet network and implemented Ethernet on all new systems.
Implemented and supported a new branch office network running Netware 3.12.
Supported existing Netware 2.2 network and all workstations. (Non-dedicated server)
Work History
1999-present Independent Technical Consultant Dallas, TX
1999 Microsoft Support Engineer (Contract, CompConTech) Microsoft Irving, TX
1998-1999 Projects Engineer (Contract, TekSystems) FT Mortgage Dallas, TX
Concurrent with Education:
1995-1998 Systems Engineer/Consultant Ichthus Business Technology Brownsville, TX